How to Write a CV for Customer Service

Getting a great customer service position requires a great CV. This guide and CV example will help you to write a professional CV and land a new job.



Customer Service CV Example

Whether you are looking for your first job after school or are focused on a people-centered career, customer service is a great choice. Almost every industry has a customer service element and this means that a career in this field can take you literally anywhere. Of course, this is also a somewhat saturated market. Being able to write a customer service CV that stands out, therefore, is key!

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Jobs That Can Use Customer Service CVs

Customer service is one of the most common and varied fields of employment. From finance to education, every industry needs customer service representatives and team members. These are just some of the job titles that you could hold as a customer service professional: 

  • Customer service assistant
  • Customer care representative
  • Customer service advisor
  • Call handler
  • Brand ambassador 
  • Customer service manager

Important Elements for Customer Service CVs

Because there are so many different roles you can take up in customer service, the details of a customer service CV can vary wildly. Despite this, a good customer service CV template should always include the following CV sections:


Your CV header should include your full name, your phone number and contact information. You can also include the details of your professional social media links, such as your LinkedIn profile.

CV summary

Your CV summary should be a short 2-3 sentence paragraph. The intention of this section is to “hook” the recruiter, and encourage them to continue reading the rest of your CV. So you want to highlight your most notable and relevant skills, qualifications and achievements using as many keywords from the job description as you can to show you are a great candidate for the job.


Your CV skills section should contain 8 to 12 bullet points that detail your most relevant customer service skills. These can be soft or hard skills. Examples of commonly listed skills on a customer service CV include:

  • Interpersonal skills
  • Time management
  • Team management skills
  • Microsoft Office, Excel, or PowerPoint
  • Conflict resolution
  • Problem-solving
  • Product knowledge
  • Communication skills

Work experience

The work experience section of your CV can include volunteer work and internships, as well as your customer service experience. Your work experience should be presented in reverse-chronological order, with your most recent, or current, job listed first. You can include up to 10 years of experience. For each job, include your job title, the company name, and employment dates. Also, include 3-5 bullet points providing a brief overview of your major job duties and key achievements.


The education section of your CV should contain your most relevant and advanced academic achievements. For example, if you have an HNC/HND you should not list your GCSEs.

Achievements and awards

If you have won any awards or honours that are relevant to the role you are applying for you should include these in your CV. Likewise, any notable achievements should feature on your CV. For example, if you won a customer satisfaction award, this would be a great addition to your CV.


If you have certifications that are relevant to the particular field that you are applying to work in you should include them. For example, if you are applying to be a call handler for a finance company, having basic accounting certifications could be a real bonus!

Customer Service CV Examples You Can Use

Reading relevant customer service CV samples while creating your own has many benefits. As well as providing you with inspiration for design elements and layouts, CV examples can:

  • Indicate which skills are most sought after
  • Showcase effective job descriptions that are relevant to the industry
  • Provide an effective example of an appropriate CV summary or objective statement

Taking the time to read some CV examples can be particularly helpful for those who have little experience in writing CVs and completing job applications.

Tips for Creating Your Customer Service CV

When you start writing your customer service CV, there are some basic tips that you can use to help distinguish yourself from other job seekers: 

  • Be Confident

Though it can be tempting to be humble in your CV, this could be the worst approach. While you should be honest, you should also be your own best cheerleader. State your strengths clearly and be open about your achievements. 

  • Be Concise

A CV should be a single page. Give the recruiter as much information as you can in every section. Use bullet points and other formatting tools to save space.

  • Proofread Carefully 

Typos and grammatical mistakes are the simplest way to ruin a great CV. Proofread well, and do it twice!

You can make the process much easier by using a CV builder to get access to CV templates and design options as well.

FAQ: Customer Service CV Examples

Q: Do I need to submit a cover letter with my customer service CV?

Yes. You should always create a unique cover letter for your job application. When you write a cover letter, you get the unique opportunity to talk directly to the hiring manager. This gives you a chance to provide extra information and make a direct case for why you’re the best job seeker for the role. Consider using our cover letter builder and its professional templates and tips to easily create your own cover letter.

Q: Can I get a customer service job with no experience?

Generally speaking, it is possible to get a customer service role with little to no work experience. Of course, it will be easier to get entry-level roles. Just focus on your relevant hard and soft skills. Read the job description carefully and highlight key skills, education and experience the recruiter is looking for. Then use these keywords in your CV. You should also showcase any non-professional and volunteer work that you have undertaken. If you have any relevant coursework, you can also mention this. For example, if you undertook a drama project at school as a stage manager this can be proof of leadership skills. 

Q: Is it a good idea to change up my customer service CV for every job posting?

Yes. Personalizing your CV and cover letter for each new job application will show recruiters that you are paying attention to the job posting and help you to stand out. Look for skills and qualifications listed as necessary and treat them like keywords to populate your own resume’s summary, skills and work experience sections. If you mirror the language used in the job posting, you will have a better chance of passing applicant tracking systems (ATS) that hiring managers use to scan resumes, and impressing recruiters.


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