How to write a customer service CV: A step-by-step guide

Your customer service CV is your ticket to a career that is as diverse as it is rewarding. Whether you are assisting clients with troubleshooting or managing a team to provide top-tier customer satisfaction, a well-crafted CV is critical to landing the role you desire. Keep reading to learn all there is to know about the process of crafting a customer service CV that efficiently showcases your skills and experience.

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In a sector that’s all about communication and problem-solving, your customer service CV is the first document to prove your skills in those areas. Unlike in some fields, you won’t necessarily be showcasing a vast list of academic qualifications or lengthy work history, but rather your adaptable skills and personable strengths.

How can your customer service CV stand out? It needs to be clear, concise, and straight to the point.

Your goal should be to highlight your vital customer service experience, skills, and achievements, and demonstrate an understanding of the company’s needs and values.

Discover how you can tailor each CV for customer service to the specific job you’re after, ensuring it never gets lost in the shuffle.

Customer service CV - an example

John Rich

123 London Rd.

London, EN1 1AA

United Kingdom

Phone: +44 23 4567 8910

john.rich@email.com

Customer Service Advisor

Personal Statement

Enthusiastic and client-oriented Customer Service Advisor with over 3 years of experience in a fast-paced call centre environment. Adept at handling customer inquiries and resolving issues promptly and professionally. Outstanding communication skills, coupled with a dedication to improving customer satisfaction and brand loyalty. Seeking to transfer my expertise and commitment to excellence to the customer service team at XYZ Company.

Work Experience

June 2019 – Present

Senior Customer Service Advisor | ABC Tech, London

  • Manage a team of 10 customer service representatives, driving quality and efficiency in support.
  • Develop a new troubleshooting guide used to cut call handling time by 15%.
  • Bring in top satisfaction scores, with a high customer retention rate.

September 2017 – May 2019

Customer Service Advisor | GHI Mobile, London

  • Responded to customer queries and complaints through phone, email, and live chat.
  • Awarded ‘Employee of the Month’ twice for excellent service standards and commitment.
  • Assisted in implementing a new CRM system that improved tracking of customer interactions.

Education

Class of 2017

Bachelor of Arts in Communication
University of London, London

Skills

  • Proficient in CRM software (Salesforce and Zendesk)
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work well under pressure in fast-paced environments

Certifications

  • Certified Customer Service Professional (CCSP) – 2018

References

  • Available upon request.

Specifically created with the needs of a customer care advisor in mind, the customer service CV example above hits all the marks.

Feel free to use this example for inspiration but remember to customise it to reflect your personal experiences, customer service skills, and specifics of the job they’re applying for.

Why? Because it’s essential to personalise your CV to stand out to potential employers and demonstrate how your unique background makes you the ideal candidate for a specific customer service job.

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Not quite what you’re looking for? Don’t worry. The CV examples below might be just what you need:

CV templates for customer service

When deciding on a template for your customer service CV, choose one that balances professionalism with a touch of creativity. A CV template that allows proper use of white space and clear section headings is a must.

Below are three styles that work well in customer service:

Jobs that can use customer service CVs

Customer service is far-reaching and you could be applying your skills in any number of diverse roles. Here are some common job titles:

  • Customer service assistant
  • Customer service representative
  • Customer service advisor
  • Call handler
  • Brand ambassador
  • Customer service manager
  • Support specialist
  • Technical support representative
  • Client success manager

…and many more!

Within these roles, your daily tasks may include managing customer inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. Much of your day will be spent interacting with clients, both through direct conversations and written communication.

Each job will have its own set of requirements, so be sure to tailor your CV accordingly. Use the listed skills and experiences in this guide as a base, but adjust them to highlight the ones that are most relevant for the specific role you’re applying for.

Customer service CV examples

Suffering from the blank page syndrome? Wondering how to write a CV that will land you a job interview? Don’t worry, we’ve got you covered.

A great way to start is to look at multiple examples of customer service CVs to see what speaks to you. Find below, three examples of CV for customer service, written in different styles and structures.

Customer service advisor CV

Customer service advisor CV

This customer service CV example is thoughtfully tailored for individuals embarking on their careers in a call centre environment. The CV highlights a progressive climb within customer service roles, showcasing the candidate’s dedication to the field, even with limited experience.

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CV for customer service assistant

CV for customer service assistant

This customer service CV example is designed for an experienced candidate seeking to advance their career in customer service. With key roles already held as a Customer Service Advisor, the document outlines a proven track record of improving call handling efficiency, developing helpful guides, and achieving high customer satisfaction scores.

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Customer success manager CV

Customer success manager CV

This customer service CV example of a seasoned professional with extensive experience in the tech industry is tailored for a role as a Customer Success Manager. Their career narrative is built on exceptional customer service expertise, particularly within tech-centric environments, highlighting their adeptness at navigating the unique challenges of customer service in this field.

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How to write a customer service CV – step-by-step guide

Building your customer service CV is an important step in your job search process. Keep reading to discover how to write a customer service professional CV that ensures your professional story is told effectively and will catch the eye of UK recruiters.

Step 1: Understand the job requirements

Before you put pen to paper or fingertips to keyboard, take some time to fully understand the job you’re applying for. What is the company looking for? Carefully read the job description for specifics on the qualifications, experience, and personal attributes they seek. Use these details to shape your customer service CV.

Research the role and industry expectations

Ensure you have a solid understanding of the day-to-day responsibilities and potential challenges. The more you know, the better you can tailor your customer service CV to the specific demands of the job.

identify key skills and qualifications

Highlight the customer service skills that are most commonly requested, which typically include excellent communication skills, problem-solving ability, patience, and a customer-centric approach.

Step 2: Figure out the right CV format and structure

Your CV for customer service should be as clear as it is well-structured, making it easy for the reader to find the important information quickly. Remember, first impressions count, so ensure your document looks professional and tidy.

Choose a professional customer service CV template

Select a template that fits the level of formality common in your field, and be consistent in its use throughout the document.

Organise the main sections: Contact information, Summary/Objective, Work experience, Education, Skills

The order of the sections can vary depending on your specific strengths and the job you’re applying for. However, ensure the contact information is at the top and the most important details are presented first.

Should you add a photo to your customer service CV?

In the UK, it’s typically not required or recommended to include a photograph on your customer service CV, as hiring decisions should be based on skills and experience rather than appearance. Including a photo can inadvertently open doors to bias, and therefore it’s best to focus on presenting your professional qualifications and accomplishments.

Step 3: Start with your personal information and contact details

This might seem simple, but it needs to be done right. Include:

  • Your full name
  • A professional email address
  • A working phone number
  • Relevant social media profiles (like LinkedIn), if they enhance your application

Customer service CV sample – contact information

Correct

Jessica A. Robinson

jessica.robinson@mail.co.uk

+44 7911 123456

linkedin.com/in/jessica-a-robinson

Customer Service Representative

Step 4: Write a personal statement

The purpose of the CV summary, profile or objective is to grab the recruiter’s attention and make a case for why you’re the best person for the job.

A generic statement won’t ever stand out in a stack of applications, so always tailor your summary to the job you’re applying for.

Additionally, use keywords from the job posting to ensure that your application gets through any potential ATS systems. This also allows you to connect more directly with the reader.

Customer service personal statement

Correct

Dynamic Customer Service Specialist with 5+ years of experience in high-volume call centre environments. Recognized for delivering exceptional customer service through an ability to resolve a wide range of customer issues and elevate customer satisfaction levels. Reliable and trustworthy with an uncompromising commitment to providing optimal customer service. Proven track record of exceeding performance benchmarks in all areas.

Incorrect

Experienced customer service representative, I have worked in a customer service role for a while now and consider myself pretty good at dealing with customers. I’m also really friendly and a hard worker. I would really like to have the job.

Step 5: Describe your work experience

Your work experience will likely be the most substantial part of your customer service CV.

You will typically want to start with your most recent role and work backwards. Make sure company names, positions, and dates are clearly stated.

Instead of mere job functions, relate how you directly contributed to the company’s success and the customer’s happiness. Just listing job descriptions simply won’t cut it.

Whenever possible, use strong action verbs to make your experience sound more dynamic and engaging.

Customer service CV sample – work experience

Correct

July 2018 – Present

Customer Service Manager | XYZ Tech Solutions, London, UK

  • Orchestrated a team of 20 customer service advisors, enhancing overall customer satisfaction by 30%.
  • Implemented a customer feedback system that resulted in a 15% decrease in customer complaints.
  • Spearheaded the successful introduction of a new CRM system, improving response times by 25%.
  • Received the “Customer Service Excellence” award for two consecutive years in 2019 and 2020.

Incorrect

Since Summer 2018

Customer Help Person | ABC Company, London

  • Talked to customers on the phone.
  • Used several programs to record customer issues.
  • Attended regular meetings with other team members.
  • Excellent customer service skills praised by the boss and customers.

Step 6: Highlight your education and certifications

The good news is that the “Education” section doesn’t have to be extensive on a customer service CV. What it should be, however, is relevant and genuine.

A word of caution: never fabricate or obscure any qualifications. It’s a small world, and industry contacts and references can easily verify qualifications.

Instead, make sure to highlight any professional development courses or customer service-specific training (live or online) you’ve undergone.

Customer service CV sample – education

Correct

September 2014 – June 2017

Bachelor of Arts in Business Communication

University of Manchester, Manchester, UK

  • Graduated with Honours.
  • Completed a final year project on “The Impact of Communication Skills on Customer Retention”.
  • Coursework included: Interpersonal Communication, Conflict Resolution, and Customer Service Excellence.

Certification in Customer Service Management

Institute of Customer Service, UK — August 2017

  • An intensive course focusing on customer service strategy and leadership.

Incorrect

University of Manchester — 2017

Business courses.

Pretty good at all subjects that had to do with talking to people.

Step 7: List your relevant skills

The skills section is where you’ll expand on your competence in multiple areas. When it comes to customer service, both technical skills and soft skills are equally important.

Think about what skills have served you well in previous roles, customer-service-related or not, and be honest about where you’re strongest.

Just like in the example below, use bullet points to keep your list concise and readable:

CV customer service skills

Here are some examples of key skills expected of UK customer service professionals:

  • Communication skills: Articulate speaker and empathetic listener, excelling in both verbal and written communication.
  • Problem-solving skills: Adept at resolving complex issues effectively by following customer service strategies and turning challenging situations into favourable outcomes.
  • Teamwork and collaboration: Demonstrated ability to work cohesively with team members to achieve customer satisfaction goals.
  • IT proficiency: Competent in CRM software tools such as Salesforce and Zendesk, alongside solid proficiency with Microsoft Office Suite.
  • Adaptability: Quickly adjusts to new situations and processes, maintaining high-performance levels in dynamic work environments.
  • Attention to detail: Diligently verifies information for accuracy and completeness to prevent errors and enhance service delivery.
  • Patience: Maintains composure and customer focus while navigating slow resolution processes or dealing with difficult customers.
  • Time management: Effective at managing time to handle high volumes of customer inquiries while maintaining quality service.

For further examples, refer to our skills for CV examples page.

Customer service CV skills

Correct

  • Communication: Expert at conveying information clearly and effectively.
  • Problem-solving: Quick to identify problems and implement effective solutions.
  • Product knowledge: Proficient understanding of company products and services.
  • Crisis management: Skilled in dealing promptly with customer complaints and issues.
  • Technology proficiency: Adept with CRM software and call centre systems.
  • Multitasking: Capable of handling multiple tasks efficiently without compromising service quality.

Incorrect

  • Good at talking to people
  • Can use a computer
  • Nice to customers
  • Work well in a team
  • Good at selling things
  • Providing exceptional customer service

Step 8: Additional sections (optional)

Depending on your experience and the job you’re applying for, you might want to include additional sections to highlight specific achievements or attributes.

Amongst the most popular sections included by customer service professionals figure:

  • Awards and Achievements: To showcase any recognition received for exceptional customer service performance.
  • Volunteer work: To display a commitment to community and strong interpersonal skills.
  • Language proficiency: Especially useful in customer service roles that require bilingual or multilingual support.
  • Training and Workshops: To highlight any extra training that specifically enhances customer service capabilities.
  • Testimonials: Positive feedback from previous employers, co-workers, or customers that endorse your customer service skills.
  • Professional memberships: Affiliation with professional bodies that reflect dedication to the customer service industry.

Pro tip

Only include these sections if they are truly relevant and space permits. Be mindful of CV length and make sure the focus remains on what matters most – your customer service skills and experience.

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Write a cover letter to go with your customer service CV

Your cover letter is an opportunity to expand on your CV and tell your story. Use it as your canvas to explain why you want the job and what you can bring to it.

For many job seekers, crafting that perfect cover letter that complements your CV can be a daunting task. That’s where CVHelp’s cover letter builder comes in.

This intuitive tool guides you through the process of creating a personalized cover letter that accentuates your unique skills and experiences, matching the meticulousness of your customer service CV. Try it out and take the first step in making a remarkable impression.

Top tips for creating your customer service CV

Before you go, here are some additional pointers to help you get your CV just right:

  • Don’t forget to proofread: Never skip this step as mistakes can turn off potential employers. Review your document for grammar, spelling and consistency.
  • Tailor your CV for each application: Make sure to highlight the skills and experience most relevant to the job description.
  • Be honest but strategic about your employment gaps: Turn what might be a red flag for some employers into a positive.
  • Use a conversational tone but keep it professional: Your ability to communicate effectively should be evident from the start.
  • Don’t overcrowd with too much information: A cluttered CV can be as off-putting as one that’s too sparse.
  • Prepare for interview questions that might stem from your CV: The experiences and skills you list should be something you’re ready to expand on in person.

Craft a winning customer service CV today

An effective customer service CV is the foundation for your job application. It’s your chance to present yourself, not just with what you say, but with how you say it. No one expects you to be a world-class graphic designer or a literary genius. Hiring managers, however, do expect clarity, focus, and a willingness to see the business you’re applying to through the customer service lens.

Need some help creating a CV as compelling as your customer service skills? Let CVHelp’s CV builder tool guide you through the process!

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Customer service CV

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