How to Write a CV for Customer Service
Getting a great customer service position requires a great CV. This guide and CV example will help you to write a professional CV and land a new job.
Getting a great customer service position requires a great CV. This guide and CV example will help you to write a professional CV and land a new job.
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Whether you are looking for your first job after school or are focused on a people-centered career, customer service is a great choice. Almost every industry has a customer service element and this means that a career in this field can take you literally anywhere. Of course, this is also a somewhat saturated market. Being able to write a customer service CV that stands out, therefore, is key!
Your CV header should include your full name, your phone number and contact information. You can also include the details of your professional social media links, such as your LinkedIn profile.
Your CV summary should be a short 2-3 sentence paragraph. The intention of this section is to “hook” the recruiter, and encourage them to continue reading the rest of your CV. So you want to highlight your most notable and relevant skills, qualifications and achievements using as many keywords from the job description as you can to show you are a great candidate for the job.
Your CV skills section should contain 8 to 12 bullet points that detail your most relevant customer service skills. These can be soft or hard skills. Examples of commonly listed skills on a customer service CV include:
The work experience section of your CV can include volunteer work and internships, as well as your customer service experience. Your work experience should be presented in reverse-chronological order, with your most recent, or current, job listed first. You can include up to 10 years of experience. For each job, include your job title, the company name, and employment dates. Also, include 3-5 bullet points providing a brief overview of your major job duties and key achievements.
The education section of your CV should contain your most relevant and advanced academic achievements. For example, if you have an HNC/HND you should not list your GCSEs.
If you have won any awards or honours that are relevant to the role you are applying for you should include these in your CV. Likewise, any notable achievements should feature on your CV. For example, if you won a customer satisfaction award, this would be a great addition to your CV.
If you have certifications that are relevant to the particular field that you are applying to work in you should include them. For example, if you are applying to be a call handler for a finance company, having basic accounting certifications could be a real bonus!
Taking the time to read some CV examples can be particularly helpful for those who have little experience in writing CVs and completing job applications.
Though it can be tempting to be humble in your CV, this could be the worst approach. While you should be honest, you should also be your own best cheerleader. State your strengths clearly and be open about your achievements.
A CV should be a single page. Give the recruiter as much information as you can in every section. Use bullet points and other formatting tools to save space.
Typos and grammatical mistakes are the simplest way to ruin a great CV. Proofread well, and do it twice!
You can make the process much easier by using a CV builder to get access to CV templates and design options as well.
Yes. You should always create a unique cover letter for your job application. When you write a cover letter, you get the unique opportunity to talk directly to the hiring manager. This gives you a chance to provide extra information and make a direct case for why you’re the best job seeker for the role. Consider using our cover letter builder and its professional templates and tips to easily create your own cover letter.
Generally speaking, it is possible to get a customer service role with little to no work experience. Of course, it will be easier to get entry-level roles. Just focus on your relevant hard and soft skills. Read the job description carefully and highlight key skills, education and experience the recruiter is looking for. Then use these keywords in your CV. You should also showcase any non-professional and volunteer work that you have undertaken. If you have any relevant coursework, you can also mention this. For example, if you undertook a drama project at school as a stage manager this can be proof of leadership skills.
Yes. Personalizing your CV and cover letter for each new job application will show recruiters that you are paying attention to the job posting and help you to stand out. Look for skills and qualifications listed as necessary and treat them like keywords to populate your own resume’s summary, skills and work experience sections. If you mirror the language used in the job posting, you will have a better chance of passing applicant tracking systems (ATS) that hiring managers use to scan resumes, and impressing recruiters.
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