PRIVACY POLICY

Effective Date: May 25, 2018

This Privacy Policy explains RBK Global GmbH's and Hiring Products Limited ('Merchant', 'we' or 'us') online information practices and the choices you can make about the collection and use of information that you submit or that we collect through our website www.cvhelp.co.uk, and our other related mobile websites, mobile applications ('mobile apps'), services, tools and other applications (the 'Site').

The Site is owned and operated by Hiring Products Limited who is the data controller over the personal information with mailing address at General-Guisan-Strasse 6, 6300 Zug, Switzerland.

We don't generally process much personal information in the course of your general use of the Site but by using this Site you consent to such processing. When you sign up to any specific subscriptions or services, we will ask you to confirm your consent to this Privacy Policy and the additional use of personal data that will involve as set out in this Privacy Policy').

For the purposes of this Privacy Policy, 'personal information' means information about an individual who is identifiable (whether directly or indirectly) from that personal information.

Privacy Policy Highlights

Your privacy is very important to the Merchant. The Privacy Policy is divided into four (4) key sections:

European Union's General Data Protection Regulation ("GDPR")

Merchant is compliant with GDPR and acknowledges to all of its European data users their data privacy rights when applicable.

1. Information that we collect

We collect the following personal information when you use the Site

  1. Registration, product and account information

    You can browse the Site without telling us who you are or revealing any personal information (i.e. name, email address, phone number, mobile telephone number, credit card information or physical contact information) about yourself.

    If you register for an account with us or use some of our products and services, create a profile or create a CV, you choose to give us your personal information so that we may identify you, provide the relevant products and services and contact you if necessary. Personal information is only associated with your account/profile when you sign in as a registered user. [With your consent, your email account messages may be reviewed by us.]

  2. Information to respond to your requests

    You can give us your personal information so that we can respond to your questions and requests, as well as send you newsletters and other communications requested by you. Details of how you can opt out of receiving any communications from us are detailed in the section headed Accessing, reviewing and changing your personal information, below.

  3. Social media information

    We can offer sign-in services that allow you to use third-party login credentials to access the Site. We can also offer services that allow you to share information with third-party social media websites, such as Facebook, Google Plus (Google+), Twitter and others.

    When you link your account or engage with our Site through third-party social media sites, you understand that you will be allowing us to have on-going access to certain information stored on these social media sites (e.g. your social networking credentials, your public profile, friends list, photos, people you follow or who follow you, your email address, birthday, work history, education history, interests, current city/town, religious and political views, website, personal description and likes, and your friends' birthdays, education histories, personal descriptions and likes). We can also receive other information (e.g. content viewed and information about the advertisements within the content that you have been shown or may have clicked, etc.) from your interaction with our Site

    You agree that we can share your video viewing with, or obtain information about your video viewing from, analytics providers and advertising partners, third-party partners and social media sites for two years or until you withdraw your consent.

    The information to which we have access from the third-party social services varies by service and is controlled by your privacy settings on that service and by your consent to sharing given under those services. Information that can be passed to analytics providers and advertising partners can be via cookies and tracking technology. Please see our Cookie and Tracking Technology Policyfor information, including your choices in relation to some of this technology. By associating an account managed by a third party with your Merchant account and authorising us to have access to this information, you agree that we can collect, use and store information from these websites in accordance with this Privacy Policy.

  4. Information about others/Inviting friends

    From time to time, you can choose to submit personal information about other people to invite them to join the Merchant. Inviting friends is always optional.

  5. Information from other sources

    The information that we collect can be combined with information from outside public records (e.g. demographic information, navigation information or additional contact information) that we have acquired in accordance with the law.

  6. Information that you post on or through the Site

    The posting sections of the Site give you an opportunity to provide us with information about yourself (e.g. education level, degree or career course of interest, career objectives, employment history, CV, job descriptions) or opinions and reviews of our products and services. Your profile can also contain a photograph or other information that identifies you. In addition, the content that you post and recommendations that you make can provide us with information about your beliefs

2. Use and retention of personal information

We want to be clear how we use your personal information and the manner in which this information is retained.

  1. Use and retention

    1. Operate our Site and provide you with our services: We use the personal information that we collect, including email accounts that you can create on our platform, to: (1) respond to your questions and requests; (2) provide customer service (e.g. to fulfil product and service orders made by you, give you information about your account to resolve disputes, problems with your account/profile or the Site); (3) personalise your experience by providing content on the Site, including targeted advertising, that we believe can be of most interest to you; (4) improve the Site; and (5) provide you with a safe, efficient and customised experience.
    2. Analyse and aggregate non-personal information: We use aggregate information about our users, as well as non-personal information, to analyse Site and user behaviour and to prepare aggregated reports.
    3. Prevent fraud: We use information from the Site to prevent, detect and investigate fraud, security breaches and potentially prohibited or illegal activities, and enforce our User Agreement . We also use information in response to requests by law enforcement authorities conducting or complaints where we are legally obligated to do so.
    4. Communicate with you and third parties at your request: We use your personal information to contact you to maintain the Site, your account or to comply with your stated communication preferences, or to provide other products or services requested by you, as described at the time when we collect the information from you, or to contact you for other purposes authorised by law. If you have chosen to participate in some of our career-building services, the information that you share with us can be provided to third parties as part of that service, including, but not limited to, CV editors, employers or recruiters who can contact you about career opportunities, employers seeking candidates and/or other career service providers.
    5. Mobile data:

      When you access the Site on a mobile device, we can use personal information to provide you with location-based services, such as advertising, search results and other personalised content.

      We retain personal information for as long as it is necessary to fulfil the purpose(s) for which it was collected and to comply with the applicable laws. You consent to our retention of your video-viewing tracking data for as long as permissible under applicable law and up to one year after you close your account or otherwise withdraw consent for video tracking.

  2. Disclosure

    Merchant can share your information with:

    1. The Merchant's corporate family and other third parties: We can share the information that we collect about you with the Merchant's corporate family (our affiliates, as well as with third-party suppliers. The information can be disclosed: (1) to provide joint content and our products and services (e.g. registration, transactions, analytics and customer support); (2) to help detect and prevent potentially illegal acts, violations of our policies, fraud and/or data security breaches; and (3) to guide decisions about our, the Merchant's or third party's products, sites, applications, services, tools and communications.
    2. Other entities with your consent: We can share your personal information with third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service). On the Site, you may have opportunities to express interest in, or register for, other products and services. If you do, we will provide information about you to these third parties, or parties working on their behalf, to implement your request. These third party's services abide by their own terms of service and privacy policies as set forth by the those who provide them. We are not responsible or liable, directly or indirectly, for said third party's services.
      You have the option to opt-in to receive direct marketing from selected third parties. With your consent, we will also share your information with members of our corporate family who will use your personal information to send you marketing communications. You will have the opportunity to opt-out of such marketing communications through email communications.
    3. Service providers and other third parties: We can disclose your personal information to service providers under contract, who help with our business operations (such as, but not limited to, fraud investigations, bill collection, payment processing and site analytics and operations ). These service providers are prohibited from using your personal information for any purpose other than to provide this assistance, and are required to protect personal information collected by them on behalf of the Merchant or disclosed to them by us and to comply with the general privacy principles described in this Privacy Policy.
    4. Ad networks: On the Site, we can work with third parties to serve advertisements, provide us with data collection, reporting, ad-response measurement and site analytics, and assist with the delivery of relevant marketing messages and advertisements. These third parties can view, edit or set their own tracking technology/cookies. The use of this technology by these third parties is subject to their own privacy policies and is not covered by this Privacy Policy. They might also obtain information about other applications that you have downloaded to your mobile device, the mobile websites that you visit and other information about you or your device in order to analyse and serve anonymous targeted advertising on the Site and elsewhere. For more information about third-party ad servers at our Site and your ability to opt out of targeted advertising from such third parties, please visit http://www.aboutads.info/choices/ , which provides information about certain companies.
    5. Change of control – new owners: Other business entities, in the event we decide to merge with or be acquired by that business entity. Should such a combination occur, we will make reasonable efforts to request the new combined entity to follow this Privacy Policy with respect to your personal information. If your personal information would be used contrary to this policy, you will receive prior notice and, depending on the circumstances, an opportunity to continue with the Agreement. [We will endeavour to notify you of any change of control as soon as reasonably possible.]
    6. Companies in the mobile app industry: If you access the Site through a mobile device or app, we can also share your information with operators, operating systems and platforms.
    7. Legal and law enforcement: Law enforcement, governmental agencies or authorised third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity, or any other activity that can expose us, you or any other Merchant user to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or enquiry.

  3. Communication preferences and marketing

    We do not sell or rent your personal information to third parties for their marketing purposes without your consent. We can combine your information with information that we collect from other companies and use it to improve and personalise the Site. If you do not wish to receive marketing communications from us, you can indicate your communication preference [on registration] and within the direct communication from us or through your account/profile settings.

    You can opt out of administrative emails (for example, emails about your transactions or policy changes) or promotional messages by clicking the 'My account' tab and clicking the 'My settings' and 'Preferences' tabs. You can also click the Unsubscribe link in the footer of any email or newsletter that you receive for your registered account.

  4. Third parties

    Our Site can contain links to other third-party websites, and the Merchant can provide products and services that share information with third-party sites for your job search, with your consent. We are not responsible for the privacy practices or the content of these third-party sites, so it is important to familiarise yourself with their privacy policies before providing any personal information to such sites.

    For more information about the use of cookies and similar technology on our online services, please review this Privacy Policy and our Tracking Technology Policy. .

3. User choices and obligations

  1. Accessing, reviewing and changing your personal information

    Registered members can review and change personal information at any time by accessing their accounts on the Site (through My accounts and My settings ). You should update your personal information promptly if it changes or becomes inaccurate. We can retain some information from closed accounts so that we can comply with the law, prevent fraud, assist with investigations, resolve disputes, analyse or troubleshoot programs, enforce our User Agreement or take any other actions permitted by law.

    You can request deletion of your account by logging into your account and clicking the "My Settings" and "Overview" tab. You can also e-mail us at privacy@hiringproducts.com . When you request deletion of your account, your personal information, including your profiles and resume, will be deleted and no longer available to you or visible to users from Merchant Applications but if any of your information, including your personal information, was previously accessed by others using Merchant Applications, we are unable to delete the information from their systems. When you delete your information on Merchant Applications, we will retain logs and non-personally identifiable information about you along with an archival copy of your information, not accessible by you or third parties on Merchant Applications but which might be used by us for recordkeeping and internal purposes, including enforcing this Policy and research, demographics and reporting purposes.

    For non-registered members, you can update or request access to your personal information by contacting us as set forth in the How to contact us section below.

    We will endeavour to comply with your requests as soon as reasonably possible, but please note that changes requested of us may not be effective immediately. Unless required by law, we are not responsible for informing third parties (including, without limitation, our third-party service providers, potential employers, job-posting sites that you authorise us to contact on your behalf, or strategic or marketing partners) with whom we have already shared your information of any changes requested pursuant to this section, or for removing information from, or causing information to be removed from, the databases or records of such entities.

  2. Security

    We maintain technical, physical and administrative security measures to protect the security of your personal information against loss, misuse, unauthorised access, disclosure copying, use or alteration. Some of the safeguards that we use include firewalls, data encryption, physical access controls to our data centres and information access authorisation controls.s

4. Important information

  1. Children's privacy

    The Site is a general-audience site and it is not intended for children below the age of 16. We do not knowingly collect personal information via our websites, applications, services or tools from minors.

    If you are a minor/their guardian and want to remove the information posted to the Site, please contact us via the email or postal address listed in the How to contact us section below.

  2. International transfer

    As we operate internationally, and many of our computer systems are currently based globally, for the purposes set out in this Privacy Policy, your personal information can be stored and processed in the US and elsewhere by us, our affiliates or an unaffiliated service provider.

    We have appropriate measures to ensure corresponding protection of the privacy rights of EEA data subjects with respect to personal information that we transfer outside the EEA to a country that is not subject to an adequacy decision by the EU Commission. To obtain more information about this, you can contact us.

  3. Notification regarding updates to this Privacy Policy

    From time to time, we can update this Privacy Policy to reflect changes in legal or regulatory obligations, or changes in the manner in which we deal with personal information. The Privacy Policy posted at any time, or from time to time, via this Site shall be deemed to be the Privacy Policy then in effect. We will get your consent in the event of any material changes in the purposes for which your personal information will be used

  4. Notice to Residents of the European Union

    Merchant complies with the GDPR. Therefore, Merchant represents to all European data subjects their respective data privacy rights to the extent they are applicable including: (i) right to rectify inaccurate data in connection to your account; (ii) right to erasure or deletion of your personal information; (iii) right to restrict Merchant's processing of your personal information; (iv) right of data portability; and (v) right to object. You can exercise any of these rights by contacting us .In order to safeguard your personal information from unauthorized access, we can ask that you provide sufficient information to identify yourself prior to providing access to your personal information.

    Sometimes, Merchant will not be able or obliged to comply with part or all of your individual requests. Please be aware that we have the right to refuse and/or charge a monetary fee for requests which are unfounded or excessive. If you have unresolved concerns, you have the right to complain to an EU Supervisory Authority.

    Lastly, providing your information to us is voluntary, but it can impact our ability to offer the Service to you.

    For more information about the use of cookies and similar technology on our online services, please review this Privacy Policy and our Tracking Technology Policy.

    How to contact us


    If your questions were not adequately answered in this Privacy Policy, you may email the Merchant at privacy@hiringproducts.com or by using the Contact us form on the Site.