The Best Customer Service Cover Letter Examples

If you want the best roles in customer service you need to distinguish yourself from other applicants. Learn how you can do it using a cover letter.



Best Customer Service Cover Letter Example

Customer service roles are so broad and varied that it can be hard to provide all of the necessary details in a single-page CV. You can, of course, consider relevant CV examples to get ideas, but having a good cover letter is also helpful. Recruiters look for a strong cover letter as proof of communication skills and attention to detail. So, if you want to land a great customer service position, consider what this cover letter example has to offer. 

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Customer Service Cover Letter Example

The following cover letter sample is an example of the kind of content that can make a customer service job application stand out:
Dear Mr. Smith,
I would like to express my interest in the position of customer service representative at Company Name. As an experienced customer service professional, I have been working in the insurance industry for five years as a customer service assistant. I believe my experience in conflict resolution, customer outreach and deadline management would make me a valuable asset to your team.
I am a consistent, reliable, and dedicated employee. In the last two years at Company X, I have met or exceeded call quality and time standards every month. As a call handler, I have dedicated time outside of working hours to gaining extensive knowledge of insurance products.
In my previous role at Company X, I was a relief supervisor for the call floor on an ad hoc basis and formulated a system of flags that helped call handlers request help efficiently while still on calls. This reduced customer wait times by an average of 15% and increased reported customer satisfaction by 12%.
As a passionate professional seeking a challenging role with options for advancement, I look forward to discussing this opportunity with you further.
Yours sincerely,
Joseph Calder
This professional cover letter example is perfect for those who want to take an active approach to their customer service job application. As well as discussing relevant experience, it showcases proof of both hard skills (job-specific training and knowledge) and soft skills (personal traits that are relevant across a variety of industries) with direct examples.

Tips for Writing Your Customer Service Cover Letter Using This Example

At the top of your customer service cover letter, include all of your contact information so that the recruiter can reach out to you. Also, begin your perfect cover letter with a professional salutation using the hiring manager’s name. This is better than using a generic salutation such as “Dear Hiring Manager.”

Once you have the preliminaries taken care of, you can use the following format for the rest of your cover letter:

First paragraph:

Introduce yourself with a hook and list your best achievements   This cover letter example opens with the candidate’s years of experience and key customer service skills. This is an ideal opening paragraph because it makes it clear to recruiters that the candidate is qualified. The intention of this first paragraph is to capture the recruiter’s attention so that they will want to continue reading the rest of your cover letter. 

Second paragraph:

Give more information about how you’re the best fit for the job  Customer service is all about communication skills, interpersonal skills, problem-solving skills and the ability to think on your feet. In this cover letter example, the candidate discusses how he has improved both the working environment and the customer experience. This kind of example can turn recruiters’ heads.

Third paragraph: Call to action 

This customer service cover letter sample concludes with a strong call to action that invites the recruiter to contact the candidate. Finally, write a professional sign-off using “Sincerely” or “Best regards.”

If you use a customer service cover letter template in conjunction with these tips, it will help portray you as the ideal candidate and impress a hiring manager.

FAQ: Customer Service Cover Letters

Q: Do I really need a cover letter to get a customer service job?

Yes, you should always submit a cover letter with your customer service CV. A cover letter is your chance to connect with the hiring manager and provide them with more information to support your job application, and explain why you’re the right person for the job. If you want to help your cover letter stand out, consider using free online cover letter templates that provide professional formatting and eye-catching designs.

Q: How long should my cover letter be to get a customer service job?

Your cover letter should be no more than one page in length, but three-quarters of a page is ideal. Remember you will need space to include your up-to-date contact information with your phone number and email address in your cover letter header.

Q: Does this cover letter example work if I don’t have a lot of experience?

You can still use this cover letter sample to help you write your best cover letter if you lack experience. However, you will need to supplement work experience examples with academic and volunteer work examples where possible. You should also read the job description and focus on giving examples that prove you have the key skills related to the posting.


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