Cookies and Tracking Technologies Policy
When using or accessing CVHelp and our other related mobile Sites, mobile applications (“Mobile Apps”), services, tools and other applications (collectively the “Site”), you may be prompted to set your cookie preferences. CVHelp, along with third-party partners and vendors, may use a variety of technologies to learn more about how people use our Site. You can find out more about these technologies and how to control them in the information below. This policy forms part of the CVHelp Privacy Policy available here.- WHAT ARE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- USE OF COOKIES BY OUR ANALYTIC PARTNERS
- CONTROLLING AND DELETING COOKIES AND TRACKING TECHNOLOGIES
- DEFINITIONS
- CONTACT US
1. WHAT ARE COOKIES AND OTHER TRACKING TECHNOLOGIES, AND HOW DO WE USE THEM?
a) “Cookies” (or cookie, referred to as a local storage object or LSO) are data files placed on a device. Cookies can be created through a variety of web-related protocols and technologies, such as HTTP (sometimes referred to as “browser cookies”), HTML5 or Adobe Flash. We use tracking technologies (including cookies, flash cookies, web beacons/GIFs and embedded scripts) to collect usage information. We may use tracking technologies for a variety of purposes, including:- Functional cookies: Functional cookies are essential for the Site to function properly. These Cookies allow websites to remember the user’s Site preferences and choices they make on the Site, including username, region and language. They are anonymous and don’t track browsing activity across other websites. These Cookies remember your preferences on our website.
- Performance and web analytics cookies: Performance cookies allow us to gather statistical data on how the website is performing to make improvements. Web analytics cookies allow us to gather information regarding how you access the Site, for how long you stay and what parts of the Site you have visited. These Cookies don’t collect identifiable information from you, which means all the data collected is anonymous and only used to improve the functionality of a website.
- Marketing and other cookies: Marketing cookies allow us to gather information to display advertisements based on topics that are relevant to you, allowing us to send you tailored offers. They also allow our partners to display relevant advertisements based on your interests.
b) When you log in we may collect your password, and computer and/or connection information. There will also be some instances in which we will use some software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
c) Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand your interests and improve your experience of using the Site.
d) You may be prompted to set your Cookie preferences when visiting CVHelp. Once you set your preferences, you may change them at any time by visiting your Manage Account page. Cookie preference settings will be saved for the time allowed by privacy laws. For further information about our use of Cookies and your opt-out choices, see Section 3 below.
2. USE OF COOKIES BY OUR ANALYTICS PARTNERS
CVHelp uses Google Analytics session cookies to provide meaningful reports about Site visitors. Google Analytics cookies do not collect personal information about Site visitors. Cookies set via our website include those listed below in Section 3.A few additional important things you should know about our use of tracking technologies (Cookies):
- We offer certain features that are available only through the use of tracking technologies.
- We use both session and persistent tracking technologies. Tracking technologies (e.g. Cookies) can either be persistent (i.e. they remain on your computer until you delete them) or temporary (i.e. they last only until you close your browser). If your browser permits, you are always free to decline tracking technologies, as long as these are not essential, although doing so may interfere with your use of the Site. Refer to the Help section of your browser, browser extensions or installed applications for instructions on blocking, deleting or disabling tracking technologies such as Cookies.
- We encode and protect the tracking technologies that the Merchant sets, so that only we can interpret the information stored in them.
- You may encounter tracking technologies/Cookies from our third-party service providers that we have allowed on our Site to assist us with various aspects of our website operations and services, such as Google Analytics.
- You also may encounter tracking technologies from third parties on certain pages of the websites that we do not control and have not authorised – for example, if you view a web page created by another user, there may be a Cookie placed by that web page.
3. CONTROLLING AND DELETING COOKIES AND TRACKING TECHNOLOGIES
If you wish to restrict, remove or refuse to accept Cookies which are set by any website (including this Site), you should do this on your Account, under Privacy settings or through the browser settings for each browser you use to access the Internet. The Help function within your browser should tell you how to do so. If you do not have an account on this Site, click here to manage your cookie preferences.The following parties collecting information from you on our Site have given us notice that you may obtain information on their policies and practices, and in some instances opt-out of certain of their activities, as follows:
| Cookie type | Duration | Party | Cookie name | Cookie description |
|---|---|---|---|---|
| Functional | Session | CVHelp – Builder | pe | Created after the purchase of a subscription to ensure that a confirmation pop-up doesn’t show again if the page is refreshed |
| Functional | Session | CVHelp – Builder | dvc | Created to store the user’s device details |
| Functional | Session | CVHelp – Builder | guest_user | Created when the guest user is created via Routing.ashx, which is then deleted on authentication |
| Functional | Session | CVHelp – Builder | sgid | Created to store the user’s session ID |
| Functional | Persistent (five years) | CVHelp – Builder | bgid | This Cookie stores user’s browser ID to identify returning users |
| Functional | Session | CVHelp – Builder | lc | Created when the letter document is created |
| Functional | Session | CVHelp – Builder | uip | Created to store IP and address details |
| Functional | Session | CVHelp – Builder | rdsf | Created when a user comes to the CVHelp portal from the CV directory |
| Functional | Session | CVHelp – Builder | asid | Used to store admin’s session ID |
| Functional | Session | CVHelp – Builder | visit_utms | Created to store the UTM parameters for marketing emails |
| Functional | Session | CVHelp – Builder | lu | This is to maintain the user session. This Cookie stores the number of ticks that represent the date and time when the user’s session was last updated |
| Functional | Persistent (five years) | CVHelp – Builder | user_consent | This Cookie is set when user has seen/has a consent for the GDPR policy |
| Functional | Session | CVHelp – Builder | ca | This indicates that we have got default contact details in the URL for the affiliate traffic |
| Functional | Persistent (five years) | CVHelp – Builder | smrtlk_session | Created for the user’s Smartlook session |
| Functional | Session | CVHelp – Builder | ruid | Created by OWIN for authentication purposes |
| Functional | Session | CVHelp – Builder | sn | Used to store signed-in user’s information |
| Functional | Session | CVHelp – Builder | sd | Created when domain is switched from .io to .com |
| Functional | Persistent (max age) | G_Enabled_IDPS | Used for Google sign-in | |
| Functional | Session | CVHelp – Builder | dcrd | Created whenever the user customises a document from the CV directory |
| Functional | Session | CVHelp – Builder | abtlp | This Cookie validates the SearchBar ABTest conduction on the landing page |
| Functional | Session | CVHelp – Builder | csa | Created when CSAgent logs in as a customer |
| Functional | Session | CVHelp – Builder | dc | Generated and used to store user’s document data |
| Functional | Session | CVHelp – Builder | userData | Created to store the user’s ab test case index |
| Functional | Persistent (1 year) | Freshchat/Freshworks | _fw_crm_v | Used to track visitor/user identity and chat sessions performed by the user |
| Marketing | Session | CVHelp – Builder | cis | Created when user closes/dismisses the COVID information banner on the landing page |
| Marketing | Persistent (two years) | doubleclick.net | IDE | Used to measure the conversion rate of ads presented to the user |
| Performance and web analytics | Persistent (one year) | Segment | ajs_anonymous_id | Created and maintained by Segment for tracking purposes |
| Performance and web analytics | Persistent (one year) | Segment | ajs_group_id | Created and maintained by Segment for tracking purposes |
| Performance and web analytics | Persistent (one year) | Segment | ajs_user_id | Created and maintained by Segment for tracking purposes |
| Performance and web analytics | Persistent (one year) | Blueshift | _bs | Used by Blueshift and integrated via Segment |
| Performance and web analytics | Persistent (two years) | Google Analytics | _ga | Created by Google Analytics to manage the visitor’s report |
| Performance and web analytics | Persistent (one day) | Google Analytics | _gid | Created by the Google Analytics to manage the visitor’s report |
| Performance and web analytics | Persistent (13 months) | Smartlook | SL_C_ | Created by Smartlook to store its unique ID |
| Performance and web analytics | Persistent (one year) | Mixpanel | mp_*_mixpanel | Used by Mixpanel to capture the user’s traits/properties |
| Performance and web analytics | Persistent (six months) | NID | This Cookie contains a unique ID Google uses to remember your preferences and other information | |
| Performance and web analytics | Persistent (one month) | 1P_JAR | Set and used by Google | |
| Performance and web analytics | Session | .nr-data.net | JSESSIONID | Used by New Relic to monitor session counts for an application |
| Performance and web analytics | Persistent (expires same day) | Google Analytics | _gat | Created and used by Google Analytics to filter requests from bots |
| Performance and web analytics | Persistent (two years) | Google Analytics | _ga_* | Used to persist session state by Google Analytics |
| Performance and web analytics | Persistent (90 days) | Google Analytics | _gac_gb_* | Contains campaign related information. If Merchant has linked its Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this Cookie unless you opt-out. |
PLEASE ALSO NOTE: We are not responsible for third-party policies or practices. We try to keep this information up-to-date and will add to and subtract from the charts above as appropriate, but it is provided as a courtesy and may not be current or accurate. Please contact the applicable third parties regarding their privacy and data security policies and practices.
4. DEFINITIONS
Web Beacons: Small graphic images or other web-programming code called web beacons (also known as ‘1×1 GIFs’ or ‘clear GIFs’) may be included in our online service’s pages and messages. Web beacons may be invisible to you, but any electronic image or other web-programming code inserted into a page or email can act as a web beacon.
Clear gifs: Clear gifs are tiny graphics with a unique identifier, similar in function to Cookies. In contrast to HTTP cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
Embedded Script: An embedded script is a programming code that is designed to collect information about your interactions with the online service, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider. It is active only while you are connected to the online service, and then is deactivated or deleted thereafter.