Stunning hotel front desk CV examples for this year

If you have ever stayed at a hotel, the person who greets you is the hotel front desk clerk. They give you the first impression of the establishment. Their job is to manage guest check-in and issue room keys. In addition, they verify reservations, deal with customer complaints, take phone calls and perform various other activities.

In this article, you will learn how to write a hotel front desk clerk CV that includes all the skills you need to catch the hiring manager’s attention and land the job.

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Helping hotel guests with bookings, check-ins and guest requests starts by creating a great CV. Here’s what you should highlight in the best CV:

• Hotel front desk skills
• Experience, including experience from related fields 
• Qualifications and certifications

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Your choice of CV format will determine the structure of your CV. CV formats all showcase different aspects of your professional profile. For example, if you have several years of experience in a hotel front desk role, you will want to use a chronological CV format that showcases your work experience. If you have little to no work experience, you will want to use a functional CV format that focuses on your skills, education and overall career goals. But if you have gaps in your employment history or are changing careers, a combination CV format will be the better option.

Once you have decided on the CV format, you can fill out each of these CV sections with your information: 

Header

The CV header contains your contact information. This is important as hiring managers will need to contact you. You must include your full name, location (city and postal code), email address and phone number. You can also include professional portfolio links showing special accomplishments or valuable experiences.

Professional summary or career objective

The next section is your professional summary or career objective. This 2-3 sentence paragraph provides the hiring manager with a summary of your skills and experience. In a professional summary, you should include your best skills to grab the hiring manager’s attention. You should also summarise your years of experience in the hospitality industry. Include specific information about hotel and guest services.

If you’re an entry-level candidate, you can use a career objective. This is similar in length to a professional summary but instead focuses on your career intentions and goals. You can explain why your knowledge of hotel service and customer service skills compensates for a lack of experience.

Skills 

The best hotel front desk CV will have the skills that demonstrate your full competency. You’ll need the right combination of hard skills and soft skills to do this. Hard skills are specific to hotel front desk jobs and are gained through training and experience, such as hotel management. Soft skills aren’t specific to a job role but reflect your interpersonal skills and how well you work with others. Refer to the job description to select the correct skills to include in the perfect CV.

Here are some bullet points with common skills listed on a hotel front desk CV:

• Organisational skills 
• Collaborating with team members 
• Navigating reservation systems 
• Controlling occupancy 
• Completing special requests
• Processing credit cards 
• Microsoft Office (Excel, PowerPoint, Word) 
• Working with concierges
• Communication skills 
• Processing guest complaints
• Assisting with hotel reservations 
• Desk operations and administration 
• Assuring guest satisfaction 

Work history 

In your work history section, you want to list all your previous, relevant jobs in reverse-chronological order with your most recent job listed first. For each job, include 3-5 bullet points with your job responsibilities and most important accomplishments. You can also include the employer’s details such as company name and the dates you started and finished.

Be sure to include any jobs you can relate to a hotel front desk job, including summer jobs in the hospitality industry or even the food service industry. Connecting customer service skills to the hotel front desk job you are applying for will show the recruiter how much experience you have.

Education

You don’t typically need formal qualifications for a hotel front desk role. A high school diploma is usually sufficient. However, if you do have a college education or hospitality management certifications, such as a Certified Front Desk Manager or a Certified Front Desk Representative, be sure to list them.

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Here are some do’s and don’ts for a hotel front desk CV:

Do:

• Use a CV builder or CV template to provide structure to your CV. 
• Read the job description for keywords, then add these keywords to your CV. This can help get past applicant tracking systems (ATS).
• Proofread your CV before you submit it. A CV with spelling, punctuation or grammatical errors will not reflect well on you.

Don’t:

• Include your high school GPA unless specifically mentioned. A recruiter will only care that you received your diploma.
• Forget to use a hotel front desk CV sample to inspire your CV content.
• Make your CV sections overly long with long sentences or complicated language. Always use short, succinct bullet points to make your CV easy to read.

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