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The average IT help desk technician needs great technical skills and the ability to troubleshoot problems with computer hardware and software – but featuring these skills is only part of building the perfect help desk CV. In this article, you will learn what you should focus on and some tips to help you create your CV.
Because digital and technical skills are in high demand, it is easier to find an IT help desk role with little to no experience than it might be in other fields. Nonetheless, a great CV will help you be competitive when applying for the very best technical support jobs. Focus on skills that concern information technology and your service desk experiences when writing your CV.
Despite being newer, IT is a fairly traditional industry in many senses and this means that the perfect CV is one that is simple, clean-cut, and easy to read. As such, you should use traditional, simple CV formats to make your CV applicant tracking system (ATS)-friendly. This basic structure will create an effective help desk CV for you:
The header of any CV should contain the same information; your full name, phone number, email address, and your LinkedIn profile link (if applicable). The purpose of this section is to provide recruiters with the information they need to contact you.
Whether your CV includes a professional summary or career objective statement will depend on your level of work experience. A professional summary highlights all the skills and qualifications that make you the best candidate for the job. A career objective statement also features a statement of your career goals and can work for job seekers with less experience.
Your help desk CV skills section should be a summary of the technical skills, hard skills, and soft skills that make you the best candidate for the job. Some examples of skills commonly listed on a help desk CV include:
These are just some of the skills that you might list in your skills section. Take the time to read through the job description, pick out skills that are mentioned, and mirror the language that they use.
Your work history should be presented in reverse chronological order no matter which CV format you use. Provide up to 10 years of work history on your help desk CV, provide specific job titles, and list your key achievements in each role. For example, you could highlight times when you resolved particularly complex technical issues.
Your education section will likely be of minimal importance once you have a good amount of work experience, but formal academic achievements like a foundation diploma or bachelor’s degree that proves your computer skills are useful to list here.
Presenting your skills, experience, and education in this order creates a CV with a functional format, which suits job seekers who lack work experience. But, if you have many years of experience, you should consider a reverse chronological CV format in which the work history section is placed before the skills section. CVHelp has a range of CV templates in both formats that you can access via the CV builder.
Don’t be vague when discussing your achievements! If you increased system efficiency by 15% or reduced escalations from end-users by 9%, say so rather than using vague language like “improved efficiency” or “lowered escalations”.
If you are better at working with certain kinds of hardware or have certified or specialist skills, let hiring managers know. This will help you stand out.
One typo can undermine all your hard work, so take time to proofread well or ask a family member or friend to help you.
Use active language when discussing your previous work or achievements. Phrases like “Was responsible for X” are fairly weak while saying “Created a ticketing system” or “Developed an analytical process” shows that you take ownership of your work. When you combine this with specific figures you can really wow a recruiter!
While it can be tempting to include flashy design elements, this is not necessary for a traditional field like IT. For example, the average help desk specialist will not need to use graphic design skills, so there’s no need to showcase it on your CV. Furthermore, a CV layout that goes overboard on graphic elements can read poorly in applicant tracking systems (ATS) that hiring managers often use to scan CVs.
While formal education can be useful for certain senior positions, IT is one of those fields where on-the-job experiences and skills acquired through specialised training outweigh theoretical knowledge.
Yes, you will need to submit a cover letter for an IT support or help desk job application. A well-written cover letter gives you the opportunity to expand on your CV and impress hiring managers, while also showcasing your communication skills directly. For cover letter help, use our cover letter builder.
If you are a recent graduate or otherwise new to the IT industry, you should write a CV focused on your skills and training, in the functional CV format. This will give you a better chance of catching a recruiter’s eye and landing an entry-level role on an IT help desk.
If you already have a help desk CV and you want to change it to suit a different job, read the job descriptions of roles that you want to apply for thoroughly. Focus on highlighting the skills and experiences that match the requirements of the job. For extra help, look through CV samples that match the jobs you wish to apply for via our CV directory.
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