Customer service manager CV examples for this year

A customer service manager CV needs to highlight both your skills and your customer service experience. Remember, a hiring manager mostly just wants to ensure that you can do your job. The better you are at maintaining customer satisfaction, the more likely a hiring manager will be to bring you in for an interview.

Your CV structure will depend on the CV format you choose. A chronological format is the most common for CVs of all types, including the customer service manager CV, as it emphasises work history. No matter what CV format you choose, however, a customer service manager CV example will typically include these headings:

 

 

The header is technically part of the CV design. This section at the top of the CV includes your full name, contact information like your phone number, and professional social media links, such as your LinkedIn profile.

 

 

The first official section on any CV should be your professional summary or career objective. It’s a two to three-sentence paragraph at the very top of the CV that lets recruiters understand your top skills and experiences. An objective (which is more useful for first-time job seekers)  also includes a statement about your career goals.

 

 

You need a wide variety of customer service skills to work as a customer service representative, and you need even more to work as a manager. Here are a few bullet points to consider using for your CV:

• Communication skills
• Interpersonal skills
• Knowledge of sales metrics
• Understanding company policies
• CRM software
• Addressing customer complaints and customer issues
• Maintaining customer relationships
• Providing customer support
• Working with customer service team members
• Merchandising and other advertising
• Sales management
• Problem-solving skills
• Maintaining a high satisfaction rating
• Time management

Note that this list includes both soft skills and hard skills. Featuring both these types of skills is ultra-important as a manager. 

 

 

Your work experience section should include all of the relevant work experience you’ve had over the last ten years. Look at other customer service manager CV samples to see how they organize their work history sections. You can include other job titles in your work experience, like working at a call centre in a supervisory manner at other jobs outside of a customer service department.

 

 

The last section is typically your education section. This section should include any formal schooling you have. Typically, you need at least a bachelor’s degree to get a job as a customer service manager, although your major may be in a variety of customer service-related fields. It’s also important that you include certifications here (e.g., project management certification) if you have any.

Do:

• Include plenty of experience. The more experience you have in a typical customer service capacity, the more qualifications you can display to be a customer service manager.
• Highlight specific competencies that the job description cites. This makes it easier for a hiring manager to see you in this specific role.
• See if there are any training programs the company offers that you’re interested in. This can give you insight into what you can do at the company to improve.

Don’t:

• List your secondary school experience on your CV if you have college experience. High school experience is assumed if you have college experience.
• Include social media links that aren’t professional social media profiles online. Personal social media profiles should never be included on your professional CV.
• Say anything that indicates you’re planning to switch jobs anytime soon. Manager retention is an important part of the hiring process, which can easily disqualify you.