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Working at a call centre requires a strong skill set. Not only do you need communication skills, but you also need sales and managerial skills, as well as skills related to the specific job. If you’re looking to write a professional cover letter for working as a call centre manager or representative, here’s what you need to know.
Yes. It’s always a good idea to have a cover letter, no matter what type of job you’re looking for. Even a customer service representative, typically considered a fairly entry-level job, wants to get the best job seekers. A cover letter helps you stand out from the crowd while trying to find a new job. Plus, because you get to ask for the job interview actively, it makes it more likely that you’ll get past this stage of the job-hunting process.
You should keep cover letters between half a page and 3/4 of a page or about 250-350 words. The point of a cover letter is to be a fairly short document that outlines your professional CV and gives some insight into who you are as a person. Highlight your customer service skills quickly and concisely. Never make your cover letter template longer than one page.
If you don’t have much experience as a call centre agent, you can still use this cover letter sample as a way to build your cover letter. Just have to focus on other elements that showcase your benefits to a hiring manager. This may include your skills, your certifications, and experiences that aren’t in the call centre field but are still relevant to the work you would do as a call centre employee.
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